Introduction
CreatorLayer ("we," "us," or "our") operates creatorlayer.com and provides digital marketing services including SEO, paid advertising, creative production, and web development.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, submit forms, subscribe to communications, or engage our services. By using our site or services, you agree to the practices described here.
Information We Collect
We may collect the following categories of information:
- Contact & identity data — name, email address, phone number, company name, job title, and country.
- Project & inquiry data — details you provide in contact forms, strategy calls, proposals, or service onboarding (goals, budget range, website URL, etc.).
- Technical & usage data — IP address, browser type, device information, pages visited, referral source, and interaction events collected via cookies and analytics tools.
- Marketing preferences — newsletter opt-ins, communication preferences, and campaign engagement history.
- Client account data — billing details, contract records, and project communications when you become a paying client.
How We Use Your Information
We use personal information for legitimate business purposes, including to:
- Respond to inquiries and provide requested services or consultations
- Prepare proposals, contracts, and deliver digital marketing campaigns
- Send service-related updates, invoices, and account notifications
- Deliver marketing communications you have opted into (you may unsubscribe anytime)
- Improve website performance, user experience, and service quality
- Detect, prevent, and address fraud, abuse, or security incidents
- Comply with applicable legal obligations
Legal Bases For Processing
Where applicable under GDPR and similar laws, we process personal data based on:
- Consent — e.g. newsletter subscriptions and non-essential cookies
- Contract — to perform services you have engaged us for
- Legitimate interests — to operate, secure, and improve our business, balanced against your rights
- Legal obligation — where required by law or regulatory request
Third-Party Services
We may share limited data with trusted providers who help us operate our business, such as:
- Website hosting and infrastructure providers
- Email, CRM, and project management platforms
- Analytics, advertising, and conversion tracking tools
- Payment processors (for client billing only)
These providers are permitted to use data only as needed to perform services on our behalf. We do not sell your personal information to third parties.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy — typically for the duration of our relationship plus a reasonable period for legal, accounting, or dispute resolution needs. Marketing data is retained until you unsubscribe or request deletion.
Data Security
We implement appropriate technical and organizational measures including access controls, encrypted connections (HTTPS), secure credential handling, and limited internal access on a need-to-know basis. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we work continuously to protect your data.
Your Rights
Depending on your location, you may have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Withdraw consent where processing is consent-based
- Request data portability in a structured format
To exercise these rights, email hello@creatorlayer.com. We will respond within a reasonable timeframe as required by applicable law.
International Transfers
CreatorLayer is remote-first and serves clients globally. Your information may be processed in countries other than your own. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.
Children's Privacy
Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it promptly.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Material changes may also be communicated via email or a site notice where appropriate.
Contact Us
CreatorLayer — Privacy inquiries
Email: hello@creatorlayer.com
Website: www.creatorlayer.com
Remote-first team · Serving clients worldwide
